Send by insured post
No branch nearby? Request a shipment. We contact you personally with the shipping instructions and the terms – please send nothing until then.
How sending in works
You make a request
You tell us what you would like to send and where the shipping instructions should go. Nothing is posted yet.
We send instructions and terms
We contact you personally. You read the terms and only then decide whether to send.
You send it insured
You post your items following the instructions you received from us.
We weigh, test and make an offer
On a calibrated scale and with X-ray analysis that leaves no mark. The valuation is free.
You decide
Accepted: we pay by bank transfer and you receive a purchase receipt. Declined: your items are returned.
Who sending in suits
- You do not live near one of our 45 branches.
- You would like gold or silver jewellery, coins or bars valued.
- You prefer to read the terms first and decide afterwards.
When the table is better
- Dental gold: we would rather assess it at the table than by post, so that you can watch the weighing.
- Larger lots: for those we visit you at home, insured.
- Watches, diamonds and gemstones: the photo valuation or an appointment is the right route.
The terms
You receive the terms with the confirmation, before you send anything.
- Insured value
- You receive this term with the confirmation.
- Postage
- You receive this term with the confirmation.
- Payment
- You receive this term with the confirmation.
- Return if you decline
- You receive this term with the confirmation.
- Minimum value
- You receive this term with the confirmation.
How we measure
- Weighing on a calibrated scale.
- Fineness measured with X-ray analysis (XRF) that leaves no mark.
- The valuation is free; you hear the amount first and decide afterwards.
- When you sell, you always receive a purchase receipt.
Frequently asked questions
Should I send something straight away?
No. You make a request first. We then contact you personally with the shipping instructions and the terms. Please send nothing before you have received them from us.
What does sending cost and how is my parcel insured?
The insured value, the postage and the arrangement for a return shipment are in the terms you receive with the confirmation – before you send anything. The valuation itself is free.
How does XGOUD arrive at the offer?
We weigh your items on a calibrated scale and measure the fineness with X-ray analysis that leaves no mark. The offer follows from weight, fineness and the spot price at that moment. Our price calculation page explains how we calculate.
What if I do not accept the offer?
Then you do not sell and your items are returned. How the return shipment works is in the terms you receive with the confirmation.
How am I paid?
By bank transfer, after you accept, and you receive a purchase receipt. The time frame is in the terms you receive with the confirmation.
Is sending in suitable for everything?
No. We would rather assess dental gold at the table than by post, and for larger lots we visit you at home, insured. Book an appointment at one of our 45 branches in the Netherlands and Belgium or request a home visit.
Is your question not listed? Ask it below, call 085 060 3009 or go to contact.
Is your question not listed?
Ask it here. You will receive a personal reply by email, usually within one working day – no automated message and no phone call you did not ask for.
- An answer from a valuer, not from a template
- We keep your question so that you need not repeat anything
- No sales pitch afterwards
Curious what you would get?
Book a free valuation or give us a call. You are under no obligation.