What customers say about us
We publish what customers write – the critical pieces as well. Without any selection beforehand.
- Published
- 54
- Unfiltered
- Yes
- Locations
- 45
- Since
- 1992
- 5 stars
- 52
- 4 stars
- 1
- 3 stars
- 0
- 2 stars
- 0
- 1 star
- 1
What customers wrote
- Gold traded in
„On Saturday we went to see Ken at the head office in Eindhoven. What a pleasant and honest man! 2 of our 3 kids came along, which was no problem. He explained everything well and knew what he was talking about, so the children also found it interesting to list…”
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Lindsay · NL7 september 2026 - Really recommended!
„Helped very well in Eindhoven and received a really decent price! It was a good €500 more than the competitor. Friendly, honest, transparent and open. No smart suits and expensive premises, just honest and pleasant service. Thanks again!”
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Jolanda Van Dijk · NL29 augustus 2026 - Xgoud is a no-nonsense little company with the best price
„Xgoud is a no-nonsense little company that, instead of an elaborate entourage, simply offers good service and above all a good price. Think at least 10% more than the slicker buyers at the top of the search engine.”
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Marijn de Mol · NL23 augustus 2026 - Selling jewellery
„Last Friday I went to XGoud in Eindhoven without an appointment. Helped by Ken. The service and advice were excellent. Ken saw straight away what carat the gold was. Another important point: you get a good price. I had also looked at other gold buyers, but the…”
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Consumer · NL22 augustus 2026 - Very trustful
„Very trustful, honest and open negotiation. I deep recommend and is not necessary go far away to get a fare and honest trade. I will return in case needed.”
Paulo Oliveira · NL18 augustus 2026 - Great service from Ken and Esther
„Great service from Ken and Esther. There were some problems with the bank regarding the transfer, but this was neatly resolved. Good daily price, and I recommend everyone to go here!”
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Lesley Heemskerk · NL12 augustus 2026 - What you see is what you get
„Xgoud in Eindhoven is really worth recommending, with a good price. I called several shops and asked what I could get per gram for my gold at that moment; most of them couldn't tell me and said I should just make an appointment. Then I came across xgoud throug…”
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wim peeters · NL9 augustus 2026 - Great service and good advice
„Great service and good advice. And 100% transparent communication!! You get the best price for your gold at XGold.”
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Arno Bakermans · NL8 augustus 2026 - Very friendly and helpful
„Very friendly and helpful. Treated fairly and everything was clearly explained. Got a good price for my gold.”
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Michel · NL7 augustus 2026 - The place to go for your precious metals
„Transparent, knowledgeable, professional.”
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Gabriël Martini · NL5 augustus 2026 - Good communication
„Good communication. Arranged quickly and professionally. Good price! I can recommend it.”
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Geert Ansems · NL16 mei 2026 - What an incredibly good offer compared to
„I'll start by sharing my experience at the Goud-Wissel office in Eindhoven, where I initially ended up on the advice of an acquaintance. I already found it strange that their website didn't tell me roughly what I would receive per gram [in my case 18-carat gol…”
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Peter Laar · NL29 april 2026 - Good price and a pleasant conversation
„It took a while before we could make an appointment with Ken, but when he visited us at home we hit it off straight away. Ken explained very clearly how he could assess the different metals. He gave us a very good price. We also had a pleasant conversation wit…”
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Kees Jonkergouw · NL28 maart 2026 - Top. Good prices and reliable!
„Keeps his appointments. Good and fair prices. Friendly. A good partner to do business with.”
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D. van Pelt · NL3 maart 2026 - It felt right from the first contact…
„It felt right from the very first contact. Because of how busy it was, it took a little while before we could actually make an appointment, but today everything was neatly settled: no hassle or strange rules, just a fair, good price. We had a nice chat too. I'…”
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Eric · NL2 maart 2026 - Definitely recommended!
„Making an appointment took a bit of juggling, because Ken is a busy man, but it was absolutely worth it. He gives a fair price based on the actual daily value and takes the time to explain everything clearly. Transparent and reliable. Definitely recommended!”
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Cora Voorhamm · NL28 februari 2026 - In short, fine
„Meeting up was a bit of a problem at first. But that was made up for with a sincere apology and the price offered for the items I brought. Recommended. In short, fine.”
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Hugo · NL10 februari 2026 - Best price and good service
„It was a bit difficult to make an appointment, because the owner is always busy and on the road. But in the end I was helped very well and expertly. Everything was clearly explained, and at XGoud I really got the highest price for trading in a gold piece of je…”
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Carolien · NL25 januari 2026 - Look no further, you won't get a better price.
„Good price and honest advice. Ekin is likeable and reliable.”
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Consumer · NL23 januari 2026 - Takes responsibility and sorts it out
„Had a small problem with the communication. Afterwards they called me properly, made an appointment and everything was neatly resolved. The company takes responsibility and sorts things out in a relaxed atmosphere 👍”
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Mark jansen · NL6 december 2025 - Top company! Very reliable and a great offer
„Because of a traffic jam the first appointment didn't go ahead, but the owner kept his word and came to my home. Got a really good price. What a difference from other buyers! A very busy man, but he absolutely keeps his word. A truly reliable company. I can re…”
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Slystone · NL27 november 2025 - Great service and very good contact
„Great service and very good contact, keeps appointments well and is very friendly!”
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Enrico Lucchesi · BE31 oktober 2025 - XGOUD's service is unmatched
„XGOUD's service is unmatched! Selling my gold jewellery went quickly and efficiently, and I got a great price. The gentleman even took the time to explain everything step by step. I can't recommend XGOUD enough!”
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Wat. Ch · NL29 oktober 2025 - Openness, good advice and price
„To sell a number of pieces of jewellery and watches, we took them to Ken at Xgoud and to several similar companies. Our conclusion is that at Xgoud the openness, the time taken for advice and of course a high real-time price gave us a good feeling about sellin…”
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Eddy van 't Hof · NL7 oktober 2025 - Good prices, a decent gentleman who…
„Good prices, a decent gentleman who keeps his appointments. I recommend this company to everyone!”
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johnny adriaansen · NL20 september 2025 - Reliable and fast.
„Made an appointment quickly and easily and completed the transaction. Also a very enthusiastic and reliable entrepreneur you can have a nice chat with.”
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Wouter Blanksma · NL18 september 2025 - Really good service, nice man…
„Really good service, nice man, fair price for your gold and immediate payment. I recommend XGoud to everyone.”
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Diana De Grijs · NL5 september 2025 - They are transparent
„They are transparent about their prices in advance. Sometimes a bit hard to reach, but once you have the appointment, very correct and honest. And a nice price.”
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Familie Couprie · NL4 september 2025 - A surprisingly good meeting
„I was a bit sceptical at first, because it was my first time. But in the end it was a pleasant meeting with Ken, in line with what we had agreed beforehand. We quickly reached a deal. Meeting at the agreed location was great too. Very good price. Would do it a…”
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John Raats · BE21 maart 2025 - Cash on the nail
„Despite the small amount of gold, just 2 small coins, I got a good price. Paid out in cash without any problem. Thanks Ken, good deal.”
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Peter X · NL19 maart 2025 - Did good business with Ken
„Did good business with Ken, received a good price and everything was handled as agreed, and I quickly received the remaining amount in my bank account.”
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paul Wanrooy · NL5 maart 2025 - A very pleasant experience with Ken
„A very pleasant experience with Ken, a good, fair price-quality ratio, so there will definitely be a next time. Theo Schuiling, Rotterdam.”
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Theo Schuiling · NL23 november 2024 - Good and honest advice / price.
„Good and honest advice / price.”
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Marleen Versnel · NL23 november 2024 - Fast, professional handling
„Pleasant contact, appointment at the office or simply at home. Everything was handled quickly and professionally, as agreed.”
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Anton Walewein · NL30 oktober 2024 - Pleasantly arranged
„Was able to do business in a very pleasant way. Good price for my gold. Very reliable, comes to your home, very friendly. Cash on the nail. Definitely recommended.”
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Kitty Van Popering · NL7 oktober 2024 - Ken from XGOUD
„Ken from XGOUD is honest and gives the best price for your scrap gold. Definitely recommended. Regards, Shahab”
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Shahab · NL5 oktober 2024 - Good communication & correct…
„Good communication & correct handling.”
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Sven · BE24 september 2024 - Very friendly, they come to your home…
„Very friendly, they come to your home, no pushiness, just honest and reliable.”
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awm Matthijssen · NL24 september 2024 - Good communication
„Good communication, smooth handling, in short a pleasant experience.”
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Jonathan F · NL20 september 2024 - Good service
„Fast and clear contact, absolutely good service👌 Recommended”
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Ab · NL10 september 2024 - Not for diamonds
„No idea how it is with gold, but with diamonds you shouldn't come here! They have a calculator on their website that is supposed to give a good idea, but they offered 4x (!) less... not to mention how long it took before I got an offer! Next time I'll just go…”
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Berny · NL24 mei 2024 - Top experience. Real professionals!!
„Made an appointment via the website. I was called to agree on a place and time. On arrival we got a clear explanation, and Ken from XGoud took his time to value all the pieces. The price he offered, without obligation, was the price as stated on their website.…”
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Luk&Katrien Limbourg · BE22 mei 2024 - Very fast & friendly service
„Very fast & friendly service. You also get a fair price for your gold and leave with a good feeling!”
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Sarah Dassen · NL24 juli 2021 „Good service, and honest”
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Amy Lin · NL18 mei 2021- Very pleasant and fast service.
„Very pleasant and fast service. Good, clear explanation, truly recommended. I'll be coming back here more often!”
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Sophie Lubach · NL8 maart 2021 - Gold exchanged for cash. XGOUD SUPER
„A really great company with a good approach, and immediate cash for my gold jewellery 👍🏻”
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Bert · NL6 januari 2021 - Good, fast service.
„Good, fast service. Old gold jewellery I never used anyway, exchanged at the current high gold price, because I also needed money and this was a quick way to go, with no regrets.”
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Hein-jan Verhoeven · NL28 oktober 2020 - Reliable / honest shop
„Reliable / honest shop. The buyer is service-minded and leaves room for negotiation towards a win-win for both parties. Recommended!”
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Dirk S · NL8 augustus 2020 - A star
„After visiting 2 jewellers and searching the internet for gold buyers, I chose XGoud. The description of XGoud on the website was very clear. The various buying prices for gold and gold coins were listed at the buying prices current at that moment. A very tran…”
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Klant · NL4 augustus 2020 - Excellent business. As good as gold!!!
„Xgoud is the right place for all your gold, jewellery and coins. It is very transparent, and he gives the maximum amount for the gold you offer. The difference between the valuation and reality (without stones, movements etc.) was minimal, and the difference c…”
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Frans van de Loo · NL2 augustus 2020 - Good service and honesty
„Good service and honesty. Recommended! I'll keep coming back here!”
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Broos Mitchell · NL20 februari 2020 - A fine, reliable company.
„A fine, reliable company. Gives a fair price for your gold and jewellery.”
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Huub Janssen · NL20 februari 2020 - Pleasant and friendly service
„Pleasant and friendly service. Got a fine price.”
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Bart Hergaarden-Nair · NL8 februari 2020 - I sold my necklace, he came…
„I sold my necklace. He came to his shop especially for me when it was closed. I'm very satisfied with him and with the price I got.”
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Manuel · NL3 februari 2020
Frequently asked questions
Do I need an appointment in order to sell?
An appointment is not compulsory: you are welcome to walk into any of our 45 locations in the Netherlands and Belgium. With an appointment a specialist is always ready for you and you are usually helped within thirty minutes. You can book an appointment online or by telephone.
What proof of identity do I need in order to sell?
You need valid proof of identity: a passport, an identity card or a driving licence. We are required by law to register your details whenever we buy precious metal, jewellery or watches. Without valid proof of identity we are therefore not allowed to buy anything from you.
When do I get my money after the sale?
You receive your money immediately after you have agreed to the valuation. Smaller amounts we pay out in cash; larger amounts are in your bank account within 24 hours. You first sign the purchase receipt, and the payment follows straight after that.
What does a valuation at XGOUD cost?
Nothing: every valuation at XGOUD is free and without obligation. You hear on the spot what your gold, jewellery or watch is worth and then decide for yourself whether you sell. If you decide against selling, you pay nothing at all.
Is your question not listed? Ask it below, call 085 060 3009 or go to contact.
A question about what customers say about us?
Ask it here. You will receive a personal reply by email, usually within one working day – no automated message and no phone call you did not ask for.
- An answer from a valuer, not from a template
- We keep your question so that you need not repeat anything
- No sales pitch afterwards
Sources
Where you can verify what you have just read.
- ACM ConsuWijzerYour rights when selling, from the Dutch consumer authority
- WaarborgHollandThe Dutch assay office that verifies fineness and strikes hallmarks
- Waarborgwet 2019The law itself: which finenesses exist and what must be hallmarked
Curious what you would get?
Book a free valuation or give us a call. You are under no obligation.