The people behind the valuations
Our valuers, gemmologists and watchmaker are on the payroll and do not work on commission per purchase. That makes a difference to the incentives.
- Specialists
- 8+
- Locations
- 45
- Salaried
- Always
- Commission
- No
Ekin
ManagementFounded XGOUD after three buyers quoted three different amounts for the same gold. Has made sure ever since that we show every calculation.
- Based at
- Hoofdkantoor Eindhoven
- With us since
- 1998
Ken
Head appraiser, precious metalsAssesses everything from dental gold to kilo bars, every day. Also trains the valuers at the branches.
- Based at
- Amsterdam
- With us since
- 2004
Esther
GemmologistTrained in Antwerp. Assesses ruby, sapphire and emerald, and tells a laboratory-grown stone from a natural one. Diamonds go to Ben.
- Based at
- Hoofdkantoor Eindhoven
- With us since
- 2006
Ben
Diamond traderFEEG-qualified gemmologist and diamond grader, trained through the Federation for European Education in Gemology. Member of the World Federation of Diamond Bourses and of the Antwerpsche Diamantkring, the Antwerp bourse for rough diamonds.
- Based at
- Hoofdkantoor Eindhoven
- With us since
- 2011
Aaron
WatchmakerOne of the most respected watch specialists in the Benelux, with exceptional knowledge of the Swatch Group's exclusive watches.
- Based at
- Hoofdkantoor Eindhoven
- With us since
- 2010
Mia
Customer contactFirst point of contact on the phone. Patiently explains what carat means, however often the question comes.
- Based at
- Den Haag
- With us since
- 2015
Shalom
Taxateur edelmetaalWeighs and tests at the table, and works out every price out loud. Anyone in doubt takes the amount home on paper – the decision can wait.
- Based at
- Rotterdam
- With us since
- 2019
Dimitri
EstatesGuides estates, works with civil-law notaries and provides written valuations for the estate inventory.
- Based at
- Breda
- With us since
- 2017
Frequently asked questions
Do I need an appointment in order to sell?
An appointment is not compulsory: you are welcome to walk into any of our 45 locations in the Netherlands and Belgium. With an appointment a specialist is always ready for you and you are usually helped within thirty minutes. You can book an appointment online or by telephone.
What proof of identity do I need in order to sell?
You need valid proof of identity: a passport, an identity card or a driving licence. We are required by law to register your details whenever we buy precious metal, jewellery or watches. Without valid proof of identity we are therefore not allowed to buy anything from you.
When do I get my money after the sale?
You receive your money immediately after you have agreed to the valuation. Smaller amounts we pay out in cash; larger amounts are in your bank account within 24 hours. You first sign the purchase receipt, and the payment follows straight after that.
What does a valuation at XGOUD cost?
Nothing: every valuation at XGOUD is free and without obligation. You hear on the spot what your gold, jewellery or watch is worth and then decide for yourself whether you sell. If you decide against selling, you pay nothing at all.
Is your question not listed? Ask it below, call 085 060 3009 or go to contact.
A question about the people behind the valuations?
Ask it here. You will receive a personal reply by email, usually within one working day – no automated message and no phone call you did not ask for.
- An answer from a valuer, not from a template
- We keep your question so that you need not repeat anything
- No sales pitch afterwards
Sources
Where you can verify what you have just read.
- ACM ConsuWijzerYour rights when selling, from the Dutch consumer authority
- WaarborgHollandThe Dutch assay office that verifies fineness and strikes hallmarks
- Waarborgwet 2019The law itself: which finenesses exist and what must be hallmarked
Curious what you would get?
Book a free valuation or give us a call. You are under no obligation.