Who we work with
Notaries, jewellers, laboratories and refineries. Together we keep the chain traceable.
Notaries and executors
With estates we supply written valuations for the inventory, and we take the time to go through everything piece by piece.
Jewellers
Jewellers refer customers to us for purchase, and buy from us for their own workshop. For regular partners we apply separate arrangements.
Gemmological laboratories
For stones we cannot settle ourselves, we call in GIA, HRD or Gübelin. Those costs are for our account.
Refineries
We work exclusively with refineries that are LBMA-recognised and can demonstrate responsible sourcing.
What these partners mean for you
For you it comes down to this: a stone we cannot settle ourselves goes to a laboratory, and what we buy goes to a recognised refinery. What that yields is set out under selling gemstones and under the current prices.
Frequently asked questions
Do I need an appointment in order to sell?
An appointment is not compulsory: you are welcome to walk into any of our 45 locations in the Netherlands and Belgium. With an appointment a specialist is always ready for you and you are usually helped within thirty minutes. You can book an appointment online or by telephone.
What proof of identity do I need in order to sell?
You need valid proof of identity: a passport, an identity card or a driving licence. We are required by law to register your details whenever we buy precious metal, jewellery or watches. Without valid proof of identity we are therefore not allowed to buy anything from you.
When do I get my money after the sale?
You receive your money immediately after you have agreed to the valuation. Smaller amounts we pay out in cash; larger amounts are in your bank account within 24 hours. You first sign the purchase receipt, and the payment follows straight after that.
What does a valuation at XGOUD cost?
Nothing: every valuation at XGOUD is free and without obligation. You hear on the spot what your gold, jewellery or watch is worth and then decide for yourself whether you sell. If you decide against selling, you pay nothing at all.
Is your question not listed? Ask it below, call 085 060 3009 or go to contact.
A question about who we work with?
Ask it here. You will receive a personal reply by email, usually within one working day – no automated message and no phone call you did not ask for.
- An answer from a valuer, not from a template
- We keep your question so that you need not repeat anything
- No sales pitch afterwards
Sources
Where you can verify what you have just read.
- ACM ConsuWijzerYour rights when selling, from the Dutch consumer authority
- WaarborgHollandThe Dutch assay office that verifies fineness and strikes hallmarks
- Waarborgwet 2019The law itself: which finenesses exist and what must be hallmarked
Curious what you would get?
Book a free valuation or give us a call. You are under no obligation.