What we hold ourselves to
A registration duty, calibrated scales and recognised refineries. Everything is there to be seen – you may always ask for it.
Precious metal trade registration
Legally required of dealers in precious metals. With every purchase we record the identity of the seller and keep a continuous register.
Calibrated weighing equipment
All scales are calibrated and checked periodically. The calibration certificate is available for inspection at every location – you may always ask to see it.
Recognised refinery
The precious metal we buy goes to a refinery with LBMA recognition. That keeps the chain traceable, from your piece of jewellery to new fine gold.
Insured transport
Everything you hand over to us is covered by our transport insurance during carriage and examination. You receive a signed receipt for it.
Where you can inspect these certificates
All the documents are available for inspection at each of our 45 locations; feel free to ask at the counter. How a valuation works is explained under how it works, and the arrangements around a sale are set out in the terms and conditions.
Frequently asked questions
Do I need an appointment in order to sell?
An appointment is not compulsory: you are welcome to walk into any of our 45 locations in the Netherlands and Belgium. With an appointment a specialist is always ready for you and you are usually helped within thirty minutes. You can book an appointment online or by telephone.
What proof of identity do I need in order to sell?
You need valid proof of identity: a passport, an identity card or a driving licence. We are required by law to register your details whenever we buy precious metal, jewellery or watches. Without valid proof of identity we are therefore not allowed to buy anything from you.
When do I get my money after the sale?
You receive your money immediately after you have agreed to the valuation. Smaller amounts we pay out in cash; larger amounts are in your bank account within 24 hours. You first sign the purchase receipt, and the payment follows straight after that.
What does a valuation at XGOUD cost?
Nothing: every valuation at XGOUD is free and without obligation. You hear on the spot what your gold, jewellery or watch is worth and then decide for yourself whether you sell. If you decide against selling, you pay nothing at all.
Is your question not listed? Ask it below, call 085 060 3009 or go to contact.
A question about what we hold ourselves to?
Ask it here. You will receive a personal reply by email, usually within one working day – no automated message and no phone call you did not ask for.
- An answer from a valuer, not from a template
- We keep your question so that you need not repeat anything
- No sales pitch afterwards
Sources
Where you can verify what you have just read.
- ACM ConsuWijzerYour rights when selling, from the Dutch consumer authority
- WaarborgHollandThe Dutch assay office that verifies fineness and strikes hallmarks
- Waarborgwet 2019The law itself: which finenesses exist and what must be hallmarked
Curious what you would get?
Book a free valuation or give us a call. You are under no obligation.